FAQs

General Information

1. What forms of payment do you accept?

We accept Visa, MasterCard, PayPal, certified check, money order, or bank wire transfer.

2. What are your hours of operation?

Our regular operating hours are Monday-Friday 9 am to 5 pm EST. During your training trip we are available 24 hours a day, for the duration of your trip in case of an emergency.

3. Do I have to use all of your services for my swimming and diving training trip or can I book them individually?

No you do not have to book your entire trip through us. You may choose to use all or some of our services. Many of our clients solely use us for the pool rental portion of their trips while others like us to arrange meals and accommodations.

4. What if I don’t know the exact dates for my training trip yet or I am not confident on how many people will be attending?

It is not necessary for you to know exactly how many swimmers, divers, coaches or chaperones will ultimately be coming along on the trip. Just give us as much information as you have at the time of your inquiry so that we can give you a fairly accurate schedule and quote.

5. How does the process of setting up a training trip work?

You simply fill out our Inquire Now form and we will respond back to you with any questions that we might have. If  everything is clear, we will put a price quote together for you itemizing all of the services that you require along with a list of whats included and your practice schedule.

6. I was considering going out of the country for my training trip. Do you arrange training trips outside the US?

Yes, although we specialize in trips in the USA . We do arrange training trips in Barbados, and the US Virgin islands. If there is a location of interest that we do not offer please let us know.

Swimming and Diving Rentals

1. Do you require a deposit for reserving pool space?

Most of the pools we deal with do require deposits in order to reserve pool space however some do not.

2. Do you require proof of insurance or adding parties onto our existing policy?

Train and Race, LLC and most of the facilities we deal with do require proof of insurance and to add parties as additionally insured agencies onto your policy. This is often times costs nothing and is a very simple process involving a phone call to your insurance carrier.

3. Why are there 6 hours in between morning and evening practices?

Typically a swimming team should have at least 6 hours of recovery time in between both morning and evening practice. If you wish not to, please specify the practice times you would like to have in the “Other” section of our Training-Trips Inquiries form.

4. How many swimmers per lane is standard?

When arranging a quote for your training trip the maximum # of swimmers per lane is 6 athletes per lane short course and 7 athletes per lane long course. In most instances you will have less than this per lane. If your team is very large the maximum # of swimmers per lane may need to be increased.

Accommodations

1. How many swimmers and divers per room is standard?

When arranging a quote for your training trip we put 4 athletes per room unless otherwise told to do so.

2. Do your accommodation locations include meals, microwaves, refrigerators, kitchens etc?

All of our hotel locations either offer a free hot breakfast daily, and/or microwave and fridge and full kitchens. In addition 3 meals a day for the entire duration of your trip may be available.

Ground Transportation

1. Who handles the van/car rental and what is required at the time of pick up?

If you choose for us to handle reserving a van/car rental for your training trip, the reservation will be made in the name Train and Race, LLC until days before the actual pick up. At that time we will transfer the reservation to the name of the driver for your party. A valid driver license and a credit card is required in the name of the person who the vehicle is reserved under.

2. Do you handle tolls and/or parking costs while on our training trip?

Train and race, LLC is not responsible for tolls or parking costs while on you are on your training trip. However, when possible we will make you aware of these additional costs. We will include hotel parking in the cost of your trip whenever possible.

Extras

1. Do the pool locations offer extra training equipment for our team to use?

Some of our training trip locations do have pools that offer extra training (pull buoys, hand paddles, kick boards, medicine balls, mats etc.) equipment for you to use at no additional cost. Once a location has been chosen we will let you know all that is available for you to use. it is preferable however that your athletes bring their own training equipment.

2. Do you set up sightseeing tours and such for our swimming and diving teams?

Yes, we can. We have included such services in past training trips and we will be happy to do so for you.  If a little guidance is all you need we will happily steer you in the right direction.

Have we not answered all of your questions? Please Contact Us as we will happily answer any questions you may have about our training trip services.

3. Are all the services you offer available at every location at all times of the year?

No. Not all the services we offer are available at every location at all times of the year. This is due to multiple factors. We will let you know if and when any one of our services is unavailable.

Terms

Please thoroughly review these terms and conditions of Train and Race, LLC and Training-trips.com, herein referred to as TAR. The booking customer, by accepting this receipt and making payment to TAR, acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for training trip services.

BOOKING ACCURACY/LEGAL NAMES: Customer is required to immediately review all aspects of their booking to verify (but not limited to): customer names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify TAR immediately if any omissions and/or corrections are needed regarding the booking details. Customer(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Customer is required to verify the accuracy of the customers LEGAL first & last names. It is mandatory that guest names be identical to the Customer(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.

TRAVEL DOCUMENTS:  Customer(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Customer(s) assumes sole responsibility for, and hereby releases TAR from any claims or responsibility for any and all damages incurred as a result of Customer(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Customers procure, and have on their person the proper travel documents at all times. TAR recommends the Customer(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements

Suggested reference materials for passport, visa, health requirements as well as travel advisories:

For US Citizens: http://travel.state.gov

Western Hemisphere Travel Initiative: http://travel.state.gov/travel/cbpmc/cbpmc_2223.html

US State Department Travel Warnings:http://www.travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html

US State Department Travel Alerts: http://www.travel.state.gov/travel/cis_pa_tw/pa/pa_1766.html

US Center for Disease Control for required vaccinations: http://www.cdc.gov/travel

Visa information for US citizens: http://www.travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html

(examples of countries requiring Visas: Australia, Brazil, China, Egypt, India, Russia, & Turkey)

For Canadian citizens: http://www.ppt.gc.ca

*Note that this is not a comprehensive list of reference sites and is provided solely for your convenience.  These sites are owned and operated by third parties who may alter the URL at any time without notice.

PAYMENTS: TAR holds reservations until Deposit Due Date. If deposit/payment is not received by TAR on or before the Deposit Due Date, reservations are automatically cancelled. Failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Customer(s) voluntarily hold TAR harmless for cancellation of any booking for either late payment or declination of a credit card.

PRICING: Prices and availability quoted by TAR are not guaranteed until deposit is fully paid. Pricing and availability may change without notice. Customers agrees that TAR is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is TAR responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold TAR harmless for any actions or damages arising from Supplier pricing.

TAR reserves the right to charge Customer(s) for any increase in taxes, fees or surcharges (i.e. fuel). Customer(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge.

Activities offered during your stay

An activity may not be appropriate for all ages or for individuals with certain medical conditions. TAR may not be held liable in the event of an incident or accident which is due to a lack of vigilance on your part.

It may happen that certain activities referred to in the Trip description are no longer provided by our local provider for climatic reasons, in the event of force majeure, during a stay out of the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples:  group sports, childrens clubs). In the early or late season some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress.  As a general rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions.  Particularly during the high season it is possible that the number of parasols, loungers, sports equipment, etc., are insufficient for the demand.  The opening hours of bars, restaurants, and clubs, etc., may be irregular and dependent on the management of the establishment in question.  You agree that TAR is not liable for activities unavailable due to any of the reasons listed above.

The sports activities offered for collective participation are often organized by outside providers.

YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAR SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ACTIVITY.

CANCELLATION POLICIES:  All cancellations MUST be in writing and sent to TAR by fax to 561-345-2063 or by email to staff@training-trips.com.  Cancellations sent to any other address will not be processed.  Upon making the booking, Customer(s) hereby accept & acknowledge liability for all cancellation fees imposed by TAR and the supplier. Cancellations are posted on day that the complete cancellation documents are received by TAR so long as they are received before 5:00 pm EST on a business day.  All other cancellations will be posted on the next business day.  Example: If a fax is received at 6pm on Saturday when we are closed it will NOT be processed until the following Monday morning.  Your cancellation will be confirmed via email when processed.

AGENT/INTERMEDIARY: TAR is simply an intermediary between the Suppliers and the public. TAR does not own or operate any of, hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the Customer(s) trip.  Customer(s) acknowledge and agree that TAR shall not be responsible for any loss, damage, delay, inconvenience or injury to Customer(s) or group members as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any person other than TAR or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives.

Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Customer(s) acknowledge and agree that TAR is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control.  TAR is not liable for any loss due to Customers gambling and is not responsible for any purchases made while on the trip.

TAR recommends that all Customers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to TAR at the time of reservation upon initial booking so TAR can contact the Suppliers to investigate amenities and/or special accommodations offered.  Customer is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Customer be accompanied by a companion who is capable of, and responsible for, providing such assistance. Suppliers often reserve the right to reject Customers whose mental or physical condition may interfere with the itinerary. Customer(s) acknowledge and agree that TAR shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition.

While TAR prides itself on selecting top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Suppliers accommodations, transportation, or any food, drink, medicine, or provisions supplied.  Customer(s) acknowledge and agree that TAR shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall TAR be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Customer admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of customers and baggage.

LIMITATION OF LIABILITY: Without limitation, Customer(s) assume the risk of, and agree that TAR is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.

MODIFICATION OF TERMS AND CONDITIONS: The Terms and Conditions may be amended or modified by TAR at any time without notice.  It is therefore essential that you consult the Terms and Conditions prior to making each and every booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time an order was placed by you.

Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with TAR.  Without this acceptance any order is subject to cancellation at any time.

The failure of TAR to act with respect to a breach of these Terms and Conditions by you, or others, does not waive its right to act with respect to subsequent or similar breaches. TAR does not guarantee it will take action against all breaches of this these Terms and Conditions.

SEVERABILITY: If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.